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On the Phone

61 (03) 9417 2770

Cancellation Policy

We understand things happen, we just ask you give us 24 hours notice minimum, but 48 hours preferably, so we can plan accordingly.
No show bookings will incur a 50% cancellation fee on your next service. Same day cancellations (less than 24 hours notice) for new clients will incur a 50% cancellation feeĀ unless ill or family emergency. Same day return customers will incur a 20% cancellation fee unless ill or family emergency. More than two no shows or same day cancellations will require a 50% deposit. More than three no shows or cancellations will require prepayment for future bookings. All cancellation fees and deposits are non refundable.
We are a small business and the time we put aside for you is respected and important to us, we ask you treat your booking the same. Thank you for understanding and we can’t wait to make you feel fabulous!
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